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Frequently Asked Questions

Our goal is to make your experience with J&J Cleaning Services simple and stress-free. Below you’ll find answers to the most common questions businesses ask about our commercial cleaning services, scheduling, pricing, and policies. If you don’t see what you’re looking for, feel free to contact us anytime — we’re always here to help.

What’s included in basic commercial cleaning?

Dusting, trash removal, restroom and common-area cleaning, sweeping and mopping floors, carpet vacuuming, and disinfection of high-touch areas. Optional add-ons include interior glass, breakroom or kitchen cleaning, and detail cleaning for offices or facilities.

Do you clean after hours or on weekends?

Yes! We offer flexible cleaning schedules, including after-hours, early-morning, and weekend cleaning to avoid interrupting your business operations.

Who provides the cleaning supplies and equipment?

We bring all professional-grade cleaning supplies and equipment.
If you prefer specific brands or products, we are happy to use them upon request.

How do you determine pricing?

Our pricing depends on your building’s size, cleaning frequency, and scope of work.
All estimates are free, transparent, and tailored to your exact needs.

Is there a long-term contract required?

No. All our cleaning agreements are month-to-month with a 30-day notice policy — we believe in earning your trust, not locking you into long contracts.

Do you carry insurance and bonding?

Yes, J&J Cleaning Services is fully insured and bonded for your peace of mind.

Are your employees background-checked?

Absolutely. Every team member passes a background check and is trained to maintain professionalism, reliability, and confidentiality in every workspace.

What types of facilities do you clean?

We specialize in cleaning offices, medical clinics, schools, churches, gyms, dealerships, and commercial buildings of all types.

Can I request a specific cleaner for my business?

Yes, if possible, we’ll assign the same cleaner or team to maintain consistency and familiarity with your facility.

Do you clean  interior windows?

Yes. We offer additional services such as interior window cleaning — just let us know what you need when requesting a quote.

How do I get a free quote?

You can fill out our quick form on the Get a Quote page or call/text us directly at (208) 608-9639. We’ll respond promptly to schedule your walkthrough.

Which areas do you serve?

We serve Boise, Meridian, Nampa, Caldwell, Eagle, and Kuna, Idaho.

How soon can you start cleaning after the quote?

We can typically start within 3 to 5 business days after your approval, depending on schedule availability.

Do you clean during business hours?

Yes, if your business prefers daytime cleaning, our team can work quietly and efficiently during office hours.

Can you provide references or customer reviews?

Yes! Many of our clients have been with us for years. You can read verified reviews on our Google Business Page or request references upon request — we’re proud of the trust and satisfaction we’ve built across Boise and surrounding areas.

Payment & Billing 

We keep payment and billing simple so you can focus on running your business. All invoices are clear, transparent, and sent on a regular schedule, with convenient options to pay by check, ACH, or standard business invoice payment terms.

What payment methods do you accept?

  • Checks

  • ACH

  • Business invoice payment

How does billing work?

  • We issue all invoices on the 1st of each month, and payments are due within 30 days of the invoice date (NET 30). This provides your business a full month to complete payment comfortably.

How do you handle access to the building?

  • We follow your building’s security procedures. You can provide keys, fobs, or access codes, and our team will lock up and secure the facility after each cleaning.

What should I do if I need additional cleaning tasks for a specific day?

  • Simply let us know in advance. We can add extra tasks or areas as needed, and we’ll update your service that same week.

What if I am not satisfied with the cleaning?

  • Your satisfaction is guaranteed. If anything is missed or not up to your expectations, we will return within 24 hours to re-clean the area at no additional cost.

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